Terms of Service

Kotak Digital (“Company,” “We,” “Us”) provides WordPress plugins and themes (“Software”). These Terms of Service (“Terms”) govern your access and use of our Software and website. By using our Software or Website, you agree to comply with these Terms. If you do not agree, please discontinue use immediately.

Eligibility You must be at least 18 years old to use our Software. By using our services, you confirm that you meet this requirement.

License and Usage

  • When purchasing a license for our Software, you receive a non-exclusive, non-transferable, and non-sublicensable right to use it.
  • You may use the Software for personal or client projects, but you may not resell, distribute, or share your license with others.
  • Each website requires an active license for access to updates and support.

Software Updates

  • License holders are eligible for updates during the active subscription period.
  • Updates are provided on a regular basis but are not guaranteed at specific intervals.
  • Updates require an active license key, which may transmit limited data (such as domain name and IP address) for authentication purposes.

Support Policy

  • Only users with an active license are eligible for customer support.
  • Support is provided via email, and we strive to respond promptly.
  • We do not guarantee a resolution time for support inquiries.

Payment and Subscription

  • Purchases are processed through third-party payment providers.
  • Subscription plans renew automatically unless canceled before the renewal date.
  • We do not store payment information; all transactions are handled by secure payment processors.

Cancellation and Refunds

  • You may cancel your subscription at any time; access to updates and support will remain until the end of the billing period.
  • Refunds are available within 14 days of purchase if the Software is not working as expected.

Limitation of Liability

  • The Software is provided “as is” without warranties of any kind.
  • We are not liable for any direct, indirect, or incidental damages resulting from the use of our Software or Website.

Privacy and Data Collection

  • We collect and process personal data as outlined in our Privacy Policy.
  • By using our Software, you consent to our data collection practices.

Termination

  • We reserve the right to terminate access to our Software or Website if you violate these Terms.
  • Termination may result in loss of access to updates and support.

Governing Law

  • These Terms are governed by the laws of Indonesia.
  • Any disputes will be resolved in the appropriate courts of Indonesia.

For any questions regarding these Terms, please contact us at support [at] kotakdigital.com.

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